KOA Kids Black Friday Terms & Conditions
Last updated: 11 November 2026
These Terms & Conditions apply to the KOA Kids Black Friday 2026 promotion (“Promotion”) offered by KOA Kids Pty Ltd (ABN 51 672 590 439) (“KOA Kids”, “we”, “us” or “our”).
By participating in the Promotion, customers agree to these terms together with KOA Kids’ general Terms & Conditions, Subscription Terms and applicable policies.
1. Promotional Period
1.1. The main public Black Friday promotional period runs from Monday 16 November 2026 to Friday 27 November 2026 (“Main Promotional Period”).
1.2. KOA Kids may provide selected customers, email subscribers and affiliate audiences with early access to the Promotion before the Main Promotional Period.
1.3. KOA Kids may continue offering the Promotion beyond the Main Promotional Period. Any continued availability will be communicated through the KOA Kids website or other official marketing channels.
1.4. The Promotion is subject to the availability of stock genuinely allocated to the campaign.
1.5. The Main Promotional Period end date does not necessarily represent the final date on which the offer will be available.
2. Eligibility
2.1. The Promotion is available to customers with a valid Australian delivery address who purchase an eligible new KOA Kids Pack subscription during the Promotional Period.
2.2. Both new and existing KOA Kids customers, including current subscribers, are eligible to participate.
2.3. Existing subscribers may redeem the Promotion when purchasing a new eligible Pack subscription.
2.4. The Promotion does not apply retrospectively to existing subscription orders, scheduled renewals or previously processed purchases.
2.5. The Promotion is limited to one qualifying promotional order per customer. Multiple eligible Pack subscriptions may be purchased together within that order.
2.6. KOA Kids may decline duplicate or fraudulent attempts to redeem the Promotion where there are reasonable grounds to believe it is being misused.
3. Eligible Products
3.1. The Promotion applies to the following KOA Kids Pack products when purchased through a new subscription:
- Tummy Time Pack
- Boost Pack
- Grow+Thrive Pack Ages 2–8
- Grow+Thrive Pack Ages 9–12
3.2. The following products and purchases are excluded:
- KOA Kids Starter Kits
- Standalone refill products
- One-time purchases
- Accessories and merchandise
- Existing subscription renewals
- Products not expressly included in the Promotion
3.3. Customers must select the subscription purchase option for eligible products to receive the promotional discount.
4. Promotional Offer
4.1. The Promotion provides 100% off the product price of the first subscription order for eligible KOA Kids Packs.
4.2. A flat $10 AUD shipping charge applies per qualifying promotional order, regardless of the number of eligible Packs purchased together in that order.
4.3. Where multiple eligible Pack subscriptions are purchased in a single qualifying promotional order, the first-month product discount applies to each eligible Pack.
4.4. The promotional discount applies to eligible product charges only. The $10 shipping charge remains payable.
4.5. The discount applies only to the first qualifying order for each eligible subscription. It does not continue on subsequent subscription renewals.
4.6. The Promotion has no cash value and cannot be exchanged for cash or store credit.
5. Ongoing Subscription and Payments
5.1. This Promotion establishes an ongoing, automatically renewing subscription. It is not a one-time purchase.
5.2. After the promotional first order, each subscription continues automatically, generally on a 30-day billing cycle, unless skipped, paused or cancelled.
5.3. Subsequent orders will be charged at the applicable ongoing subscription price, plus any applicable shipping charges, as disclosed at checkout and in the customer’s subscription account.
5.4. Following the initial Pack delivery, subsequent subscription deliveries generally consist of the corresponding refill products in accordance with the selected subscription.
5.5. By completing checkout, customers authorise KOA Kids to charge their nominated payment method for future subscription orders unless the subscription is paused or cancelled in accordance with the applicable terms.
5.6. Customers should review their ongoing subscription price, next billing date and applicable shipping charges before completing checkout.
6. Managing, Skipping or Cancelling a Subscription
6.1. There is no minimum subscription commitment or cancellation fee.
6.2. Customers may skip, pause or cancel their subscription through the Manage Subscription section of their KOA Kids account or by contacting support@koakids.com.au.
6.3. Changes must be completed by 12:00pm Sydney local time on the day before the next scheduled billing date to prevent the next order from processing.
6.4. KOA Kids sends a reminder email approximately three days before each scheduled subscription charge.
6.5. Cancelling or pausing a subscription does not automatically reverse an order that has already been processed. Customers retain all applicable rights under the Australian Consumer Law.
7. Promotional Codes and Other Offers
7.1. Where a promotional code is required, customers must enter the applicable valid code at checkout.
7.2. Different promotional codes may be distributed through early-access emails, affiliates or other KOA Kids marketing channels.
7.3. Unless expressly permitted at checkout, the Promotion cannot be combined with other discount codes or introductory offers.
7.4. Promotional discounts cannot be retrospectively applied to completed purchases.
8. Availability and Order Fulfilment
8.1. The Promotion is subject to the availability of products and stock genuinely allocated to the campaign.
8.2. Products shown on the website are not guaranteed to remain available throughout the Promotional Period.
8.3. Orders are subject to acceptance, payment authorisation and stock availability.
8.4. If an accepted order cannot be fulfilled, KOA Kids will contact the customer and provide an appropriate remedy in accordance with applicable law.
8.5. Standard KOA Kids delivery policies apply. Promotional demand may affect processing and delivery times.
9. Returns, Refunds and Consumer Rights
9.1. Purchases made under the Promotion are subject to KOA Kids’ applicable Returns Policy and the Australian Consumer Law.
9.2. Nothing in these promotional terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
9.3. Customers experiencing an issue with a product or order should contact support@koakids.com.au.
10. General Conditions
10.1. KOA Kids may take reasonable steps to prevent fraudulent transactions, duplicate promotional redemptions and misuse of the Promotion.
10.2. In the event of an inconsistency between these promotional terms and KOA Kids’ general Terms & Conditions, these promotional terms prevail only to the extent necessary to govern the Black Friday offer.
10.3. These terms are governed by the laws applicable in New South Wales, Australia, subject to mandatory consumer protections.
11. Product Information
KOA Kids products should be used in accordance with their individual product labels and directions.
Always read the label and follow the directions for use.
12. Contact
KOA Kids Pty Ltd
ABN 51 672 590 439
Email: support@koakids.com.au
Website: www.koakids.com.au