Shipping policy

Order Processing 

Place your order before 12 pm (AEST) and we’ll dispatch it out the same business day. Orders placed after 12 pm (AEST), on weekends, or on public holidays will be dispatched on the next business day.

Delivery Timeframes 

Delivery timing depends on your selected delivery method and destination within Australia. Please note that the timeframes provided below are estimates only and not guarantees, as actual delivery times may vary due to factors beyond our control, including courier delays, weather conditions, and other unforeseen circumstances.

• Regular Post:

• Same state: 2–4 business days

• Interstate: 3–6 business days

• Express Post:

• Same state: 1–2 business days

• Interstate: 1–3 business days

Order Tracking 

Once your order is dispatched, you'll receive a confirmation email containing your tracking link. Click the link to track your parcel's journey and estimated delivery date. If you have any further questions or need assistance tracking your order, contact us via email at support@koakids.com.au—we’re happy to assist!

Shipping within Australia Only 

Currently, KOA Kids only ships orders within Australia. We do not offer international shipping at this time, but we're growing fast—so stay tuned for future updates!